Refund Policy
Your satisfaction is our priority - Understanding our comprehensive refund procedures
Refund Eligibility
At Spectralcoreflow, we stand behind the quality of our news reporting techniques courses. You may be eligible for a refund if you meet specific criteria within designated timeframes. Our refund policy is designed to be fair while maintaining the integrity of our educational programs.
Refunds are considered for courses that haven't been accessed beyond the preview materials or completed assignments. We evaluate each request individually, taking into account your learning progress and specific circumstances that may have prevented course completion.
Course Refunds
Individual course purchases eligible within 14 days of enrollment with minimal course progress completed.
Program Refunds
Comprehensive program enrollments may qualify for partial refunds based on completion percentage and timeline.
Refund Process Timeline
Submit Request
Contact our support team via email at [email protected] with your refund request including course details and reason for refund.
Initial Review
Our team reviews your request within 3-5 business days, checking eligibility criteria and course progress records.
Decision Notification
You'll receive an email notification regarding the approval or denial of your refund request with detailed explanation.
Processing Payment
Approved refunds are processed within 7-10 business days back to your original payment method.
Refund Conditions
Several conditions apply to refund requests to ensure fairness for all learners and maintain the quality of our educational environment. Understanding these conditions helps set proper expectations for the refund process.
- Refund requests must be submitted within 14 days of course enrollment
- Course completion must be less than 25% of total content accessed
- No certificates of completion should have been issued for the course
- Original payment method must be available for refund processing
- Promotional pricing and discount codes may affect refund amounts
- Technical issues preventing course access may qualify for exceptions
Important Notice
Courses purchased during promotional periods or with discount codes may have modified refund terms. Please review the specific terms presented at checkout for promotional purchases.
Payment Method Considerations
Refunds are processed back to the original payment method used for purchase. Different payment methods may have varying processing times and specific requirements for successful refund completion.
Credit card refunds typically appear within 5-7 business days, while debit card transactions may take 7-10 business days. Bank transfers and digital wallet refunds follow the processing schedules of respective financial institutions, which may extend processing time to 10-14 business days.
If your original payment method is no longer active or available, please contact our support team to arrange alternative refund processing methods. Additional verification may be required for security purposes.
Non-Refundable Items
Certain items and services are not eligible for refunds due to their nature or the resources invested in their delivery. Understanding these exclusions helps prevent confusion during the refund request process.
- Completed courses with certificates already issued
- One-on-one coaching sessions that have been conducted
- Digital downloads and resources already accessed
- Live webinar recordings after attendance
- Subscription services after the first billing cycle
- Gift certificates and promotional vouchers